Call Recording Policy & Terms

Digital Desk values transparency and is committed to protecting your privacy. This policy outlines the terms under which we may record calls, how we use those recordings, and your rights regarding such recordings.

Purpose of Call Recording

We may record calls for the following purposes:

• Quality assurance and training

• Monitoring and improving customer service

• Resolving disputes

• Complying with legal obligations

Consent to Call Recording: By continuing to use our services and remaining on the call, you consent to the recording of calls as described in this policy. If you do not wish to be recorded, please inform the representative at the beginning of the call or choose an alternative method of communication.

Use of Recorded Calls

The recordings may be used for:

• Reviewing the quality of service provided by our representatives

• Training purposes to enhance our customer service

• Investigating and resolving customer complaints or disputes

• Fulfilling legal and regulatory requirements

Access to Call Recordings: Access to recorded calls is restricted to authorized personnel only. We ensure that recordings are stored securely and are accessible only to those with a legitimate need to access them.

Retention Period: Call recordings will be retained for a period of one year from the date of the call. After this period, recordings will be securely deleted unless required for ongoing investigations or legal reasons.

Security Measures: We implement appropriate technical and organizational measures to protect recorded calls against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

• Request access to your call recordings

• Request the correction of any inaccuracies in the recordings

• Request the deletion of recordings, subject to certain conditions

Changes to This Policy: We may update this Call Recording Policy and Terms from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

Contact Information: If you have any questions or concerns about this Call Recording Policy and Terms, please contact us at info@digitaldeskonline.net